Help Center

All items are subject to a handling period before they are dispatched.  99% of orders leave the warehouse within 3-7 days of payment.   We will notify you by email when your items are shipped and provide your tracking number.

Our items typically arrive within 10-15 business days (Monday through Friday), or approximately 2-3 weeks.  Most of the time items will come within 10 business days however weather, holidays, and other issues may extend delivery times.  Please be aware of these delivery times when ordering items for gifts or certain dates.

Our items are sent via Epacket, which is tracked airmail in conjunction with the United States Postal Service.  This means you can track your shipments via USPS at this link: https://tools.usps.com/go/TrackConfirmAction_input

Tracking numbers are automatically sent to you via email when your order is packed for shipment.

Some tracking numbers will not be “active” because the item has not yet been scanned by the carrier.  Tracking numbers are generated but will not be active until the postal service scans them at points of contact.  If you receive your tracking number but it is not found or not active, please be patient as the carrier still needs to scan the item.

While we will do our very best to accommodate corrections to order errors and incorrect addresses, it is up to the buyer to double check their orders before submitting.  We are not responsible for incorrect shipping addresses and cannot guarantee that we will send items again free of charge.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if they are ordered all at once.  Please keep this in mind if you fear you are missing an item.

Our payment systems are PayPal and Shopify payments, two of the most popular and secure payment portals on the internet.  Your purchases are conducted over SSL security, offering almost no risk to the consumer.

Unfortunately at this time we only accept online orders.  We do not accept checks or mail in orders.

If you wish to change or cancel your order, you may do so up until the time that your order has shipped. Once your order has shipped, we no longer have the ability to make changes or to cancel the order.

Although our fulfillment house is located in California, USA, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom, and China.

Please contact us as soon as possible.  If you do not contact us within two weeks of this, you revoke the right to pursue any refunds or exchanges.  This is the customer's responsibility to follow up.