Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once an order is placed the sale is final until you receive the item, in which case you may initiate a return.
Brand Specific Return Information:
Please refer to this list for brand specific returns information.
Zinger: Used kennels are NON RETURNABLE. Returns must be in original packaging. Return window is 30 days. There will be a 25% restocking fee.
I received a delivery confirmation email but I don't have my package:
Please contact us as soon as possible. If you do not contact us within two weeks of this, you revoke the right to pursue any refunds or exchanges. This is the customer's responsibility to follow up.
To complete your return, we require a receipt or proof of purchase.
* Use the Contact Form on our Contact Page
* Send message requesting RMA for specific product, include order number and email used in original purchase.
* Within 48 hours you will receive an RMA # and instructions
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by using our contact form.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by using our contact form.
To return your product, first obtain an RMA number by contacting us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.